Jira Service Management

{"xsrfToken":"06d93ca6-2621-4839-8056-df69a42d082d_1eed59c47f2162b2c57d9c45d2aa2cc3d19d0951_lout","branding":{"id":"1","key":"fsdp","name":"Inertial Labs Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0b3d78","headerLinkHoverBGColor":"#0b3d78","headerBadgeColor":"#0b3d78"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f3457eaa-7b6a-4f8b-a1ca-0f071c19126b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMzVhNWZjMS03ODI2LTRmYmUtOWFjNS00Y2NkYjBmYjU5MzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmYzNDU3ZWFhLTdiNmEtNGY4Yi1hMWNhLTBmMDcxYzE5MTI2YiI6WyJyZWFkIl19LCJleHAiOjE2NTcxMTU2ODMsIm5iZiI6MTY1NzExNTA4M30.eSzmAgkzMKdVeExfDS1cb9QKqozhYdTUMLiWioEZ_So&client=d35a5fc1-7826-4fbe-9ac5-4ccdb0fb5931&mode=fit","logoId":"f3457eaa-7b6a-4f8b-a1ca-0f071c19126b","isLogoAvailable":true,"helpCenterTitle":"Search our Knowledge Base:","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"View Our Knowledge Base of Frequently Asked Questions:","userInitialAnnouncementMessageWiki":"<a href=\"https://inertiallabs.atlassian.net/wiki/spaces/ILKB/overview?atlOrigin=eyJpIjoiOTc0NWVhYmMxYmJkNDYyNjg3NmRhNWQ4Y2UyMTg0NDYiLCJwIjoiYyJ9\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click Here to View </a>","translations":{"en-US":{"helpCenterTitle":"Search our Knowledge Base:","sharedPortalName":"Help Center","announcementHeader":"View Our Knowledge Base of Frequently Asked Questions:","announcementMessage":"[Click Here to View | https://inertiallabs.atlassian.net/wiki/spaces/ILKB/overview?atlOrigin=eyJpIjoiOTc0NWVhYmMxYmJkNDYyNjg3NmRhNWQ4Y2UyMTg0NDYiLCJwIjoiYyJ9]\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/97665355-a1eb-4244-96c4-3c1d9e7ac886/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMzVhNWZjMS03ODI2LTRmYmUtOWFjNS00Y2NkYjBmYjU5MzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk3NjY1MzU1LWExZWItNDI0NC05NmM0LTNjMWQ5ZTdhYzg4NiI6WyJyZWFkIl19LCJleHAiOjE2NTcxMTU2ODMsIm5iZiI6MTY1NzExNTA4M30.ai6oWgM_l7sOtfHylOcu-rtgLThKGNmGtJn8PogpG34&client=d35a5fc1-7826-4fbe-9ac5-4ccdb0fb5931&height=300&mode=fit","bannerMediaApiFileId":"97665355-a1eb-4244-96c4-3c1d9e7ac886","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"fsdp","projectId":10000,"serviceDeskId":1,"name":"Inertial Labs Support","description":"Can't find what you're looking for? Contact our customer support team here! If you have any questions, comments, or concerns, please let us know and we will do what we can to ensure your satisfaction. If you would like to search our Knowledge Base or view all FAQ's, please click on \"Help Center Home Page\" to go back to the Service Portal Home Page.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"24","name":"Memsense","descriptionHtml":"","callToAction":"Memsense","introHtml":"","icon":10547,"iconUrl":"https://inertiallabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10466,"iconUrl":"https://inertiallabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"20","name":"Return Merchandise Authorization","descriptionHtml":"","callToAction":"Return Merchandise Authorization","introHtml":"Information about RMA","icon":10507,"iconUrl":"https://inertiallabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"We're sorry that you are experiencing technical difficulties. Please fill out this request and our highly trained customer service team will be in touch with you as quickly as possible.","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10472,"iconUrl":"https://inertiallabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://inertiallabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"7","name":"Suggest a new feature","descriptionHtml":"Have an idea? Great! We'd love to hear about it, let us know what we can do to make our products better.","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://inertiallabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"8","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10498,"iconUrl":"https://inertiallabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[24,1,4,7,8],"4":[20]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b8a50522-5428-3311-b958-01ab6875d0e4","appLinkName":"System Confluence","appLinkUrl":"https://inertiallabs.atlassian.net/wiki","spaceKey":"ILKB","spaceName":"Inertial Labs Knowledge Base","spaceUrl":"https://inertiallabs.atlassian.net/wiki/spaces/ILKB","isServer":false},"labels":[],"projectKey":"ILCS","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ILCS","userLanguageHeader":"A new way to help you!","userLanguageMessageWiki":"Inertial Labs is currently undergoing changes with how we help our customers. If you are experiencing difficulties with the new service portal, please let us know and we will help as best as we can!","defaultLanguageHeader":"A new way to help you!","defaultLanguageMessage":"Inertial Labs is currently undergoing changes with how we help our customers. If you are experiencing difficulties with the new service portal, please let us know and we will help as best as we can!","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":1,"projectId":10000,"form":{"name":"Technical support","descriptionHtml":"We're sorry that you are experiencing technical difficulties. Please fill out this request and our highly trained customer service team will be in touch with you as quickly as possible.","callToAction":"Technical support","intro":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","instructions":"We're sorry that you are experiencing technical difficulties. Please fill out this request and our highly trained customer service team will be in touch with you as quickly as possible.","icon":10472,"iconUrl":"https://inertiallabs.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10036","fieldConfigId":"10134","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10039","fieldConfigId":"10137","label":"Country","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10037","fieldConfigId":"10135","label":"Company Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","fieldId":"customfield_10040","fieldConfigId":"10138","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10044","label":"Kernel-100","selected":false,"children":[]},{"value":"10023","label":"IMU-P","selected":false,"children":[]},{"value":"10057","label":"IMU-NAV","selected":false,"children":[]},{"value":"10058","label":"TAG-200","selected":false,"children":[]},{"value":"10059","label":"TAG-300","selected":false,"children":[]},{"value":"10048","label":"miniAHRS","selected":false,"children":[]},{"value":"10060","label":"RMCU","selected":false,"children":[]},{"value":"10049","label":"AHRS-10","selected":false,"children":[]},{"value":"10025","label":"AHRS-II-P","selected":false,"children":[]},{"value":"10024","label":"INS-B","selected":false,"children":[]},{"value":"10045","label":"INS-P","selected":false,"children":[]},{"value":"10051","label":"INS-D","selected":false,"children":[]},{"value":"10061","label":"INS-U","selected":false,"children":[]},{"value":"10046","label":"INS-DL","selected":false,"children":[]},{"value":"10047","label":"INS-DU","selected":false,"children":[]},{"value":"10070","label":"INS-DH","selected":false,"children":[]},{"value":"10066","label":"INS-D-E1","selected":false,"children":[]},{"value":"10062","label":"INS-B-OEM","selected":false,"children":[]},{"value":"10063","label":"INS-D-OEM","selected":false,"children":[]},{"value":"10064","label":"INS-DL-OEM","selected":false,"children":[]},{"value":"10065","label":"INS-DU-OEM","selected":false,"children":[]},{"value":"10071","label":"INS-DH-OEM","selected":false,"children":[]},{"value":"10026","label":"MRU-B","selected":false,"children":[]},{"value":"10052","label":"MRU-E","selected":false,"children":[]},{"value":"10053","label":"MRU-P","selected":false,"children":[]},{"value":"10054","label":"MRU-PD","selected":false,"children":[]},{"value":"10035","label":"WS-E","selected":false,"children":[]},{"value":"10055","label":"WS-PD","selected":false,"children":[]},{"value":"10034","label":"OS3D","selected":false,"children":[]},{"value":"10036","label":"OptoAHRS","selected":false,"children":[]},{"value":"10037","label":"OptoINS","selected":false,"children":[]},{"value":"10056","label":"RESEPI","selected":false,"children":[]},{"value":"10038","label":"Base Station","selected":false,"children":[]},{"value":"10072","label":"MS-IMU3020","selected":false,"children":[]},{"value":"10073","label":"MS-IMU3025","selected":false,"children":[]},{"value":"10074","label":"MS-IMU3030","selected":false,"children":[]},{"value":"10075","label":"MS-IMU3050","selected":false,"children":[]},{"value":"10027","label":"Other","selected":false,"children":[]}]},{"fieldType":"checkbox","fieldId":"customfield_10035","fieldConfigId":"10133","label":"Application","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Land","selected":false,"children":[]},{"value":"10021","label":"Marine","selected":false,"children":[]},{"value":"10022","label":"Aerospace","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"customfield_10042","fieldConfigId":"10140","label":"Device Serial Number","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"In a few words what would you like help with?","descriptionHtml":"In a few words what would you like help with?","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"What types of issues are you experiencing? Be as detailed as possible, the more information we have, the better we can resolve any difficulties you are having.","descriptionHtml":"What types of issues are you experiencing? Be as detailed as possible, the more information we have, the better we can resolve any difficulties you are having.","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Pictures and links are always helpful. Add any extra information that you think would be helpful for us.","descriptionHtml":"Pictures and links are always helpful. Add any extra information that you think would be helpful for us.","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2022-07-06T09:44:43-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b8a50522-5428-3311-b958-01ab6875d0e4","appLinkName":"System Confluence","appLinkUrl":"https://inertiallabs.atlassian.net/wiki","spaceKey":"ILKB","spaceName":"Inertial Labs Knowledge Base","spaceUrl":"https://inertiallabs.atlassian.net/wiki/spaces/ILKB","isServer":false},"labels":[],"projectKey":"ILCS","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkMzVhNWZjMS03ODI2LTRmYmUtOWFjNS00Y2NkYjBmYjU5MzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2NTcxMTYyODMsIm5iZiI6MTY1NzExNTA4M30.8EvVte0Tkp5fK0M9zZxjgNYpfv2GHzNNNbL8wlSgrcc","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"d35a5fc1-7826-4fbe-9ac5-4ccdb0fb5931","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}